Bots are changing online shopping by making it easier to find products, get recommendations, and complete purchases. A shopping bot helps improve the shopping experience by simplifying interactions with online stores through platforms like Facebook Messenger and WhatsApp. Businesses use bots to automate sales, handle customer queries, and reduce cart abandonment. This guide covers the top shopping bots, how to create a shopping bot, and how AI chatbots can enhance customer engagement.

What Is a Shopping Bot? 

A shopping bot automates the buying process by helping customers find products, compare prices, and complete purchases. These bots work on websites, messaging apps, and eCommerce platforms to enhance the shopping experience. They can answer queries, offer personalized recommendations, and streamline the checkout process. Businesses use shopping bots to automate tasks, improve customer satisfaction, and reduce cart abandonment.

Key Points:

• A shopping bot assists in product discovery, price comparison, and purchases.
• Different types include purchase bots, sneaker bots, and shopping chatbots.
• AI technology and natural language processing help bots respond to customer needs.
• Bots integrate with eCommerce platforms using APIs for better automation.
• Online and in-store merchants use bots to improve efficiency and boost conversion rates.

6 Best Shopping Bot Software in 2025

Shopping bots help businesses automate customer support, improve the shopping experience, and boost conversion rates. These bots can handle customer queries, provide personalized recommendations, and simplify the checkout process. Below are some of the best shopping bot options available in 2025.

1. Freshdesk Omni

Freshdesk Omni is a chatbot solution designed to automate customer interactions across multiple platforms. It helps businesses manage high volumes of customer inquiries while improving response times.

Key Features:

• Supports WhatsApp, SMS, and Facebook Messenger integration
• Automates customer support with AI-powered chatbots
• Provides personalized recommendations and handles checkout inquiries

Pricing:
Starts at $15 per agent per month with advanced chatbot automation available in higher plans.

2. Kompose Chatbot

Kompose Chatbot is an AI-powered chatbot that assists customers with product searches and purchases. It integrates with eCommerce platforms to enhance customer engagement.

Key Features:

• Works seamlessly with Shopify and other online store platforms
• Uses AI and natural language processing for personalized recommendations
• Provides real-time order tracking and checkout support

Pricing:
Offers a free basic plan, with premium plans starting at $50 per month.

3. Shopify Messenger

Shopify Messenger is an eCommerce chatbot that helps businesses engage with customers and automate shopping-related conversations.

Key Features:

• Integrates directly with Shopify stores
• Enables automated checkout assistance and customer support
• Sends personalized discount codes and product recommendations

Pricing:
Included with Shopify plans, starting at $29 per month.

4. SnapTravel

SnapTravel is a chatbot that helps users find travel deals and book accommodations. It simplifies the process of booking hotels and flights through messaging apps.

Key Features:

• Uses AI-powered recommendations for travel bookings
• Works on WhatsApp and SMS for seamless interactions
• Provides exclusive travel discounts for users

Pricing:
Free to use, with commissions applied to bookings.

5. Madi by Madison Reed

Madi is an AI chatbot designed for beauty and cosmetics shopping. It provides expert product recommendations based on user inputs.

Key Features:

• Offers AI-driven hair color recommendations
• Supports interactive customer engagement for personalized shopping
• Integrates with online stores for direct purchases

Pricing:
Free to use as part of Madison Reed’s shopping assistant services.

6. Readow

Readow is a shopping bot that provides book recommendations based on user preferences. It helps readers discover new books and purchase them seamlessly.

Key Features:

• Uses AI and machine learning for personalized recommendations
• Allows direct purchases through the chatbot interface
• Supports multiple eCommerce platforms for easy ordering

Pricing:
Free to use, with commission fees on purchases.

How to Create a Shopping Bot (Step-by-Step Guide)

Creating shopping bots for your business can help automate customer support, simplify the shopping journey, and improve customer engagement. A well-built chatbot can assist with checkout, offer personalized recommendations, and handle customer queries efficiently. Below is a step-by-step guide to building a shopping bot that enhances the online shopping experience.

Step 1: Choose the Right Platform

Decide where the bot will operate. Businesses can build bots for WhatsApp, Facebook Messenger, Shopify, or as a standalone chatbot on their website. The platform should align with customer needs and shopping habits.

Step 2: Define User Flow and Features

Before building a shopping bot, outline its key functions. Some bots offer product recommendations, handle the checkout process, or assist with cart abandonment. Features may include:

• AI-powered customer support
• Personalized shopping recommendations
• Checkout assistance and order tracking
• Integration with APIs for seamless transactions

Step 3: Use AI for Personalized Recommendations

AI chatbots improve customer satisfaction by offering tailored product suggestions. Machine learning and natural language processing help bots understand customer queries and provide relevant responses. Bots can also generate personalized discount codes based on user interactions.

Step 4: Integrate With E-Commerce Platforms

A shopping bot platform should connect with eCommerce solutions like Shopify, WooCommerce, or Magento. Businesses can use an API to sync product listings, inventory, and checkout options for a smooth customer experience.

Step 5: Test and Optimize Your Bot

Before launching, test bot performance to ensure it provides quick responses and handles customer queries correctly. Optimize based on user feedback and monitor interactions to improve response times and shopping efficiency.

Using a shopping bot can enhance operational efficiency for online and in-store merchants. Whether for a messaging app or an online business, bots provide a streamlined shopping experience that boosts conversion rates and customer satisfaction.

Benefits of Using Online Shopping Bots

Using a shopping bot can significantly improve the shopping experience for both customers and businesses. These bots provide fast responses, automate customer support, and simplify the checkout process. Businesses that integrate shopping chatbots into their online store can boost conversion rates and reduce cart abandonment.

For Online and In-Store Merchants

• Automate tasks like answering common questions and handling customer support.
• Improve operational efficiency for online businesses by streamlining the shopping journey.
• Increase sales with personalized recommendations and quick responses.
• Reduce cart abandonment by assisting customers through the checkout process.

For Shoppers

• Get a more personalized shopping experience with AI-powered chatbots.
• Receive instant product recommendations and compare prices efficiently.
• Enjoy a hassle-free shopping journey with automation in checkout.
• Access shopping assistants on platforms like WhatsApp, Facebook Messenger, and mobile apps.

Businesses using shopping bot software can enhance customer engagement and satisfaction. AI-powered bots provide quick responses, personalized shopping experiences, and seamless automation for online shopping. Whether for a grocery shopping chatbot or a sneaker bot for limited releases, bots are also improving how customers interact with online stores.

Future of AI in Shopping Bots

AI technology continues to evolve, making shopping bots smarter and more effective in handling customer queries, automating support, and improving the shopping experience. As businesses look for ways to enhance customer engagement, AI-powered chatbots are becoming essential tools in online shopping.

Trends Shaping the Future of Shopping Bots

• AI assistants will use machine learning to provide even more accurate personalized recommendations.
• Natural language processing will improve how bots understand and respond to customer needs.
• Voice-powered shopping bots will become more common, allowing hands-free shopping experiences.
• Advanced chatbot automation will reduce response times and enhance customer satisfaction.
• Bots will integrate with new messaging apps and platforms beyond WhatsApp and Facebook Messenger.

How Businesses Can Prepare for AI-Powered Shopping Bots

• Invest in chatbot software that automates customer interactions.
• Use AI chatbots to provide seamless checkout experiences and personalized discount codes.
• Build bots that work across multiple platforms, including mobile apps and SMS.
• Focus on improving bot performance through API integrations with eCommerce platforms.
• Use AI-driven chatbots to simplify the shopping journey and boost conversion rates.

AI technology will continue to transform how businesses interact with customers, making shopping bots a key component of eCommerce strategies. Businesses that embrace AI assistants and automation will enhance their customer experience and increase operational efficiency for online and in-store merchants.

Conclusion

Shopping bots have become essential tools for businesses looking to automate customer support, improve customer engagement, and streamline the shopping experience. These bots help businesses answer customer queries, provide personalized recommendations, and simplify the checkout process. From online shopping bots for eCommerce to in-store chatbots, businesses can use AI technology to enhance customer satisfaction and boost conversion rates.

By integrating chatbot software with platforms like WhatsApp, Facebook Messenger, and Shopify, businesses can improve response times and reduce cart abandonment. As AI chatbots continue to evolve, companies that invest in automation will gain a competitive advantage in online shopping.

Whether building a shopping bot for an online store or using a messaging app chatbot to assist in-store customers, businesses can use AI-powered automation to transform their customer interactions. Shopping bots are not just a trend but a long-term solution to improving the overall shopping journey.

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